Shipping & Returns
Shipping costs are subject to a fixed rate. These rates can be found here. No extra charges will be incurred for unexpected packaging or administrative costs.
All orders are shipped within 48 hours, excluding weekends and holidays. Moon Monsters cannot be held liable for any unexpected delays that may occur once the product has been shipped. If your order is damaged during shipping, you can send it back and receive a new version of the same product.
In case of production fault or defect, or if you need to exchange your order for a different size, the order can be returned to:
A refund will only be provided if the order was sent back within 7 days, at the customer’s expense, with all original hangtags and packaging.
Products damaged by reason other than production fault or defect, cannot be refunded.
Placing an order implies agreeing with our terms and conditions.
If we run out of stock after your order has been placed, you will receive a full refund.
You will receive a confirmation e-mail when your order is placed, followed by a second e-mail when the order is mailed. This second e-mail will include a tracking code.
For every order over €100, you will receive a code by email that gives you free shipping for your next purchase. This is only for countries within the BENELUX.
Moon Monsters only accepts online payment. All ordered products will be reserved for 7 days. If payment is not received within 7 days of the placement of the order, the products will be put up for sale again.
Accepted payment methods:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Discover (US merchants only)
Moon Monsters respects the privacy of all its web shop users regarding any personal information provided by its customers. Moon Monsters will only use personal information with the user’s permission. Moon Monsters does not sell information to third parties. Personal details are only shared with parties involved in the execution of your order.
Moon Monsters cannot be held liable for any damage caused by the acquired product. Colours may differ slightly from the photos found in the web shop.
All products are designed by Moon Monsters and are property of Moon Monsters. None of the items in the web shop can be copied or reproduced for retail purposes.
Why organic cotton?
Organic cotton is a natural fibre that is much softer than conventional cotton and does not need to be treated with harsh chemicals and pesticides.
Using organic cotton benefits cotton producers and the environment.
Organic cotton is much better for your baby’s skin and is perfect for babies with sensitive skin or allergies.
Organic cotton also improves the quality of your clothing because it lasts longer and can be washed more easily.
At the moment, two sizes are available: 62-68 (2 to 6 months) and 74-80 (6 to 12 months). For each design detailed measurements are available!